NTA has succeeded in opening up the debate on demand for accountability in an organised, structured manner. Previously citizens would raise issues about government services sporadically, now, through NTA social accountability interventions, citizens are organised and systematic in demanding accountability in the delivery of public services and management of devolved funds.

• NTA has succeeded in linking government officials to their citizens through Public Forums and Public Launches of Citizens Report Cards. This has helped to ease citizen access to government officials, play down power dynamics and reduce victimisation.
• Citizens have realised that they can challenge government service providers and management of devolved funds in relation to their effectiveness and responsiveness. The power presumed to reside with the government official is progressively being transferred to the citizen. As a result, Government service providers and devolved fund managers have been challenged to take appropriate action.